Treatment Terms & Clinical Consent
These Treatment Terms apply to all treatments, consultations and services provided by Lavender on the Hill.
By attending an appointment, completing a consultation form, or receiving treatment, you acknowledge and agree to these Treatment Terms.
1. CONSULTATION & HEALTH INFORMATION
To help us provide treatment safely and effectively, you may be asked to complete a consultation form and provide relevant health information.
You confirm that the information provided is accurate, complete and up to date to the best of your knowledge.
You agree to inform Lavender on the Hill of any changes to your health, medication, injuries, pregnancy status or medical circumstances before future appointments.
Treatment recommendations and suitability assessments are based on the information you provide.
2. TREATMENT SUITABILITY
All treatments remain subject to professional assessment.
Lavender on the Hill and its practitioners reserve the right to:
- Refuse treatment
- Modify treatment
- Recommend alternative treatments
- Postpone treatment
- Terminate treatment
where they believe it is necessary for safety, wellbeing or clinical reasons.
This may occur before or during an appointment.
3. MEDICAL CONDITIONS
Certain medical conditions may affect treatment suitability.
Clients should disclose any information that may reasonably affect treatment, including:
- Medical conditions
- Recent surgery
- Injuries
- Pregnancy
- Allergies
- Medication
- Infectious illnesses
- Other relevant health information
Failure to disclose relevant information may affect treatment suitability and outcomes.
4. PREGNANCY
Clients are responsible for informing Lavender on the Hill if they are pregnant or believe they may be pregnant.
Certain treatments may not be suitable during pregnancy and may be modified, postponed or declined at practitioner discretion.
5. UNDER-18 CLIENTS
Appointments for clients under the age of 18 must be arranged by a parent or legal guardian.
A parent or legal guardian may be required to:
- Complete consultation documentation
- Provide consent
- Attend appointments where appropriate
Additional safeguarding procedures may apply.
6. PROFESSIONAL JUDGEMENT
Practitioners maintain professional discretion throughout treatment.
A practitioner may:
- Modify treatment techniques
- Avoid certain treatment areas
- Adjust treatment duration
- Stop treatment
where necessary for safety, comfort or clinical reasons.
Feedback During Treatment
We encourage clients to communicate openly with their practitioner throughout their appointment.
If at any point you are uncomfortable, unhappy with any aspect of the treatment, or would like adjustments made to pressure, technique, temperature, positioning or treatment approach, please inform your therapist as soon as possible so reasonable efforts can be made to address your concerns during the appointment.
Where a treatment has been completed in full, requests for refunds based solely on treatment preference, pressure preference or personal dissatisfaction may be declined where no concerns were raised during the appointment and no opportunity was given to address them.
7. NO GUARANTEE OF OUTCOMES
Treatment outcomes vary between individuals.
While Lavender on the Hill aims to provide the highest standard of care and service, no guarantee can be given regarding:
- Pain relief
- Recovery times
- Cosmetic outcomes
- Performance improvement
- Specific treatment results
8. ILLNESS & INFECTION
Clients should not attend appointments if they have symptoms of a contagious illness or infection that may place others at risk.
Lavender on the Hill reserves the right to postpone or decline treatment where appropriate.
9. PROFESSIONAL CONDUCT
Lavender on the Hill is committed to providing a safe, respectful and professional environment.
We reserve the right to refuse or terminate treatment where a client behaves in a manner that is:
- Aggressive
- Abusive
- Threatening
- Inappropriate
- Unsafe
10. TREATMENT RECORDS
Practitioners may create professional treatment records including:
- Consultation information
- Assessment findings
- Treatment notes
- Clinical observations
- Recommendations
- Aftercare advice
These records form part of your client record and are maintained in accordance with our Privacy Policy.
Therapist notes are not generally visible within the client dashboard.
11. CONSENT TO TREATMENT
By proceeding with treatment, you confirm that:
- You understand the nature of the treatment being provided.
- You have had the opportunity to disclose relevant health information.
- You have had the opportunity to ask questions.
- You consent to treatment being provided by the practitioner.
- You understand that consent may be withdrawn at any time.
12. LIMITATION OF LIABILITY
Nothing within these Treatment Terms excludes liability where exclusion would be unlawful.
To the fullest extent permitted by law, Lavender on the Hill shall not be liable for outcomes arising from:
- Undisclosed medical conditions
- Inaccurate information provided by clients
- Failure to follow aftercare advice
- Circumstances beyond our reasonable control
Nothing in these Terms affects your statutory rights.